Customer Success Specialist – Printing & Orders

NYWDS; Sacramento (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Leading Print Partner in Sacramento, CA is seeking a capable Customer Service Representative to join our fast-paced print environment. You will handle customer inquiries, process orders, and coordinate with estimating, prepress, production, and shipping to ensure on-time delivery.

The ideal candidate has excellent communication, strong organization, and attention to detail, with willingness to learn printing terminology and processes.

Qualifications

• Experience in printing industry is a plus but not required.
• PrintSmith Vision experience a plus.
• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Office and email.
• Exceptional attention to detail, organization, and follow-through.
• Ability to multitask, prioritize responsibilities, and work under pressure.
• Strong problem-solving skills and a customer-focused attitude.
• Must be dependable, punctual, and professional.
• Ability to work independently and collaboratively with multiple departments.
• Willingness to learn printing terminology, processes, and production requirements.

Responsibilities

• Serve as the primary point of contact for customers, providing professional and timely assistance.
• Respond promptly to customer inquiries via phone and email.
• Process customer orders and ensure all job specifications and details are accurate.
• Coordinate with estimating, prepress, production, and shipping departments to ensure jobs are completed accurately and on schedule.
• Monitor job progress and proactively communicate updates to customers.
• Assist customers with quotes, order status, delivery schedules, and general questions.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records, order information, and documentation.
• Manage multiple priorities while meeting deadlines.
• Perform additional administrative and customer service duties as needed.

Skills

Customer support

Communication

Organizational skills

Multitasking

Problem solving

Tools

PrintSmith Vision

Microsoft Office

Job description

Leading Print Partner in Sacramento, CA is seeking a capable Customer Service Representative to join our fast-paced print environment. You will handle customer inquiries, process orders, and coordinate with estimating, prepress, production, and shipping to ensure on-time delivery.

The ideal candidate has excellent communication, strong organization, and attention to detail, with willingness to learn printing terminology and processes.