CSR

Personnel Resources; Dothan (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Personnel Resources, Inc. is seeking a detail-oriented Customer Service Representative to manage customer orders accurately in a fast-paced environment.

The role requires strong communication skills, a strong sense of urgency, and the ability to prioritize tasks while maintaining excellent service standard.

Qualifications

• Strong leadership and ability to take initiative.
• High urgency sense and prioritization skills.
• Excellent organization, detail-oriented, and multitasking abilities.
• Computer savvy and quick to learn new software.

Responsibilities

• Taking customer orders and ensuring all details are correct.
• Answering incoming phone calls.
• Responding to customer emails.
• Greeting customers and providing excellent customer service.
• Reviewing orders for accuracy and completeness.
• Communicating with customers and team members regarding orders.
• Learning the printing industry, including products, processes, and terminology.
• Assisting with understanding product pricing.

Skills

Leadership

Urgency & prioritization

Organizational skills

Computer literacy

Order accuracy

Numerical/mathematical aptitude

Job description

We are looking for an organized, detail-oriented Customer Service Representative. Must have a strong sense of urgency, excellent communication skills, and the ability to manage customer orders accurately in a fast-paced environment.

Qualifications

• Strong leadership skills and ability to take initiative.
• High sense of urgency and ability to prioritize tasks.
• Excellent organizational skills, exceptional attention to detail, and ability to multitask.
• Computer savvy and comfortable learning new software.
• Ability to understand all aspects of an order and ensure accuracy.
• Comfortable with numbers and basic financial math, including margins and markups.

Job Duties

• Taking customer orders and ensuring all details are correct.
• Answering incoming phone calls.
• Responding to customer emails.
• Greeting customers and providing excellent customer service.
• Reviewing orders for accuracy and completeness.
• Communicating with customers and team members regarding orders.
• Learning the printing industry, including products, processes, and terminology.
• Assisting with understanding product pricing.

Personnel Resources is an equal opportunity employer.