Customer Success Specialist - PCB & Manufacturing

TTM Technologies; Dulles Town Center (VA); On-site; USD 50,000 - 79,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid vacation

Job summary

TTM Technologies, Inc. is seeking a Customer Service Representative to coordinate with internal teams and external customers on price, delivery, quality, and responsiveness. The role emphasizes timely quotes, accurate order entry, and proactive communication to maintain high customer satisfaction.

You will manage forecasts, production scheduling, and returns with the quality department. Travel to customer sites may occur, and you will work closely with accounting on statements and payments while

Qualifications

• Bachelor's degree preferred.
• 1–3 years of manufacturing or PCB experience preferred.
• Must have A&D experience & previous Oracle experience is preferred.
• Working knowledge of spreadsheet and word processing software, as well as Internet research.

Responsibilities

• Initiate quote process in internal quoting system.
• Complete order entry procedures and checklists after receipt of orders.
• Enter Sales Order and coordinate with production control to meet lead times/ship dates.
• Transmit order acknowledgements to customers.
• Maintain weekly forecast information and schedule production quantities to meet min/max inventory requirements.
• Monitor in-transit shipments and ensure timely invoicing and payment.

Skills

Inside sales

A&D experience

Oracle experience

Spreadsheet skills

Verbal and written communication

Physical ability

Education

Bachelor's degree preferred

Tools

Oracle

Job description

TTM Technologies, Inc. is seeking a Customer Service Representative to coordinate with internal teams and external customers on price, delivery, quality, and responsiveness. The role emphasizes timely quotes, accurate order entry, and proactive communication to maintain high customer satisfaction.

You will manage forecasts, production scheduling, and returns with the quality department. Travel to customer sites may occur, and you will work closely with accounting on statements and payments while