Quality Engineer – PCB & Customer Quality Specialist

El Camino Health; North Jackson (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Flexible Spending Account

Health Savings Account

Disability benefits

Life insurance

Paid vacation & holidays

Job summary

TTM Technologies, Inc. is seeking a quality/customer liaison to manage communications with customers for processed products and to coordinate deviation requests and inspections. You will support returns, investigations, and cross-functional resolution of issues while adhering to quality standards.

You will interact with engineering, operations, and the customer to understand requirements and to document actions. A background in PCB quality and NADCAP/AS9100 familiarity is preferred.

Qualifications

• BS in an engineering discipline preferred or equivalent experience.
• Quality Department experience PCB experience preferred.
• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO) MIL compliance preferred.

Responsibilities

• Act as customer point of contact for all communications regarding processed or in-process products.
• Submit deviation requests using customer systems and databases.
• Coordinate with customer source inspectors and communicate customer concerns post-shipment.
• Maintain returns and complaints; manage investigation and resolution cross-functionally.
• Support continuous improvement efforts (8D, PFMEA, 6S, DOE, Jidoka/Andon).
• Assist with procedures, documentation updates and training; generate AS9102 FAI reports.

Skills

Customer service

English proficiency

Communication

MS Office

Multitasking

Technical understanding

Self-motivation

Documentation

Education

BS in Engineering or related field

Quality department / PCB experience

NADCAP/AS9100/ISO awareness

Job description

TTM Technologies, Inc. is seeking a quality/customer liaison to manage communications with customers for processed products and to coordinate deviation requests and inspections. You will support returns, investigations, and cross-functional resolution of issues while adhering to quality standards.

You will interact with engineering, operations, and the customer to understand requirements and to document actions. A background in PCB quality and NADCAP/AS9100 familiarity is preferred.