Customer Service Representative

B&C Industries; Lyndhurst (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

B&C Industries in Lyndhurst, NJ is seeking a customer service professional to join our packaging distribution team. You will respond to inquiries, troubleshoot issues, and collaborate with colleagues to ensure customer satisfaction.

This role emphasizes strong writing and communication skills, organizational abilities, and proactive problem-solving to support our growing tri-state operation and maintain our high service standards.

Qualifications

• Excellent written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Proactive and initiative-taking with good problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone or email in a timely, professional manner.
• Troubleshoot and resolve customer complaints and issues.
• Document customer interactions, track issues, and ensure follow-up where necessary.
• Collaborate with other teams to ensure customer satisfaction and issue resolution.
• Process orders, returns, and exchanges as needed.

Skills

Communication skills

Organizational skills

Written & verbal communication

Job description

B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers.

Key Responsibilities:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Troubleshoot and resolve customer complaints and issues.
• Document customer interactions, track issues, and ensure follow-up where necessary.
• Collaborate with other teams to ensure customer satisfaction and issue resolution.
• Process orders, returns, and exchanges as needed.

Qualifications:

• Excellent communication skills, with competent writing skills
• Strong organizational skills
• Outstanding written and oral communication skills.
• Proactive mindset and the ability to identify gaps and take initiative.

Why Join Us:

• Opportunity to be part of a dynamic and growing company in the packaging supply industry.
• Collaborative and supportive work environment that values innovation and initiative.
• Competitive compensation package and opportunities for professional development and growth.