On-site Customer Care Specialist - Packaging Manufacturing

Hood Container Corporation

Columbus (OH)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Competitive pay & benefits

Continuous learning

Caring & Empowering Culture

Job summary

Hood Container Corporation in Columbus, OH is seeking an on-site Customer Service Representative to be the main contact for customers in the corrugated manufacturing environment. You will handle inquiries, process orders, coordinate with production, quality, and logistics, and maintain CRM records to support timely delivery and customer satisfaction.

The role emphasizes collaboration, accuracy, and knowledge of our products and policies, with opportunities for training and growth within a

Qualifications

High school diploma or equivalent; relevant manufacturing experience preferred.
Proven experience in a customer service role within a manufacturing environment.
Strong verbal and written communications; CRM and Microsoft Office proficiency.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and other channels.
Assist customers with product information, order placement, status updates, and issue resolution.
Coordinate with production, quality control, and logistics to ensure timely order fulfillment.
Document all customer interactions and transactions in the CRM system.
Identify complex issues and escalate with follow-up to ensure resolution.
Provide feedback to management on recurring concerns and potential improvements.
Maintain up-to-date knowledge of products, services, and company policies.