Customer Success Specialist: Order Support & Details

PlayCore Holdings, Inc.; Missoula (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum Aquatics in Missoula, MT is hiring for an entry-level Customer Service/Order Processing role. You’ll support customers and the sales team by reviewing orders, learning the ERP system, and keeping order information accurate and up-to-date.

You’ll answer calls and emails, provide product information, and coordinate with internal teams to resolve issues. Prior aquatic industry experience isn’t required; training is provided.

Qualifications

• Strong organizational skills and attention to detail.
• Clear, professional verbal and written communication.
• Customer-focused approach and reliable follow-through.
• Willingness to learn ERP/order processes and basic Excel.

Responsibilities

• Review sales orders for accuracy and completeness and resolve missing information.
• Learn ERP system to enter, review, and track customer orders.
• Communicate order status, ship dates, and tracking information to customers and sales team.
• Answer customer calls and emails with product information and route to experts as needed.
• Follow up on questions and order concerns with internal teams to resolution.
• Export reports and maintain basic Excel spreadsheets.
• Keep clear records of customer communications and order updates.
• Support process improvements and additional team needs.

Skills

Organization

Communication

Customer service

Tools

Excel

Job description

Spectrum Aquatics in Missoula, MT is hiring for an entry-level Customer Service/Order Processing role. You’ll support customers and the sales team by reviewing orders, learning the ERP system, and keeping order information accurate and up-to-date.

You’ll answer calls and emails, provide product information, and coordinate with internal teams to resolve issues. Prior aquatic industry experience isn’t required; training is provided.