Customer Success Specialist (Multichannel)

Brook & Whittle Limited; Kansas; On-site; USD 36,000 - 48,000; Full time

Job summary

Brook & Whittle Ltd. is seeking a Customer Success Representative to coordinate activities with customers, including quotes, order processing, expediting orders, and resolving issues.

The role emphasizes delivering a positive customer experience in a fast-paced environment with high contact via phone, email, and chat. Primary duties include handling inquiries, advising on products, quoting, and resolving escalations while maintaining Brook & Whittle Ltd.'s professional image.

Qualifications

• Post high school education preferred.
• Prior inside sales/customer service experience preferred.
• Proficiency with Windows PC applications.
• Ability to adapt quickly to changing priorities and customer needs.
• Analytical and process-oriented mindset.
• Strong math skills and excellent written communication.
• Team player, self-starter, and multitasker with strong time management skills.

Responsibilities

• Receive customer calls and emails and develop plans to resolve issues.
• Answer questions about Stouse products.
• Advise customers on the best product to meet the needs of the project.
• Suggest additional products to customers.
• Provide or request product quotes.
• Handle multiple responsibilities at one time.
• Take initiative and resolve escalations or complaints.
• Maintain a positive representation of the company at all times.

Skills

Customer service

Inside sales

Written communication

Time management

Analytical mindset

Windows PC applications

Education

Post high school education preferred

Job description

Brook & Whittle Ltd. is seeking a Customer Success Representative to coordinate activities with customers, including quotes, order processing, expediting orders, and resolving issues.

The role emphasizes delivering a positive customer experience in a fast-paced environment with high contact via phone, email, and chat. Primary duties include handling inquiries, advising on products, quoting, and resolving escalations while maintaining Brook & Whittle Ltd.'s professional image.