Customer Service Representative

Brook + Whittle; Kansas; On-site; USD 32,000 - 46,000; Full time

Job summary

Brook + Whittle is hiring a Customer Success Representative to coordinate customer interactions, quotes, orders and issue resolution. The role emphasizes delivering a positive customer experience in a fast-paced, multi-channel environment.

Ideal candidates will have strong written communication, time management, and the ability to adapt to changing priorities while maintaining professionalism and accuracy in all customer engagements.

Qualifications

• Requires ability to manage multiple customer interactions via phone, email and chat.
• Experience in inside sales or customer service preferred.
• Strong written communication and math skills.
• Analytical and process-oriented mindset with attention to detail.

Responsibilities

• Receive customer calls and emails and develop plans to resolve issues.
• Answer questions about products and advise on best options for projects.
• Provide quotes and handle order processing.
• Suggest additional products to customers and manage escalations.

Skills

Customer service

Written communication

Time management

Multitasking

Analytical mindset

Team player

Self-starter

Adaptability

Education

Post high school education

Tools

Windows PC applications

Job description

Description

We are currently seeking team-oriented and energetic customer service professionals. The Customer Success Representative coordinates all activities of the company in dealings with customers including quotes, processing orders, expediting orders, problem resolution, and communicating the requirements of our customers to all departments as needed. Our Customer Success Representatives focus on providing a positive experience to all customers. Candidates who apply must have the ability to excel in a fast-paced environment with a high volume of customer contact via phone, email and chat.

Primary Duties & Responsibilities

Primary responsibilities include, but are not limited to:

• Receive customer calls and emails and develop plans to resolve issues
• Answer questions about Stouse products
• Advise customers on the best product to meet the needs of the project
• Suggest additional products to customers
• Provide or request product quotes
• Handle multiple responsibilities at one time
• Take initiative and resolve escalations or complaints
• Maintain a positive representation of the company at all times

Qualifications

• Post high school education preferred
• Prior inside sales/customer service experience preferred
• Proficiency with Windows PC applications
• Ability to adapt quickly to changing priorities and customer needs
• Analytical and process-oriented mindset
• Strong math skills and excellent written communication
• Team player, self-starter, and multitasker with strong time management skills

Competencies

• Customer focused
• Strong Written and verbal communication skills.
• Detail Oriented
• Excellent Planning/Organizational skills.
• Critical thinking and problem-solving aptitude.
• Ability to comprehend and explain technical product / service information.

Supervisory Responsibility – None

Work Environment – This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers filing cabinets and fax machines.

Work Hours – 8:30AM – 5:00PM

Physical Demands – This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.

Equal Employment Opportunity Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.