Customer Success & Sales Agent

Timeless Design Works Limited.; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading design firm is seeking a Customer Success & Sales Agent to provide personalized assistance and support clients throughout their purchases. Candidates should possess excellent communication skills, empathy, and previous experience in customer support or sales. The role includes guiding clients, answering inquiries, and identifying upselling opportunities while maintaining a deep knowledge of the company's collections. Join a partnership that strives to enhance customer satisfaction.

Qualifications

• Fluency in English, other languages are a plus.
• Previous experience in customer support or sales preferred.
• Demonstrated professionalism, empathy, and reliability.
• High degree of professionalism, empathy, and reliability.

Responsibilities

• Provide personalized assistance to customers via email, chat, and phone.
• Guide clients through inquiries, quotations, and order fulfillment.
• Identify upselling opportunities to support the sales team.
• Identify upselling opportunities and support the sales team in closing deals.
• Collect and share customer feedback to enhance the overall service experience.

Skills

Fluency in English

Excellent written communication

Empathy

Commercial awareness

Job description

We are seeking a Customer Success & Sales Agent to build lasting relationships with our clients and support them throughout their purchase journey. This role requires a balance of communication skills, empathy, and commercial awareness to deliver an exceptional customer experience.

Key Responsibilities

• Provide personalized assistance to customers via email, chat, and phone.
• Guide clients through inquiries, quotations, and order fulfillment.
• Maintain detailed knowledge of our collections and materials.
• Identify upselling opportunities and support the sales team in closing deals.
• Collect and share customer feedback to enhance the overall service experience.

Qualifications

• Fluency in English (additional languages are a plus).
• Excellent written and verbal communication skills.
• Previous experience in customer support or sales preferred.
• High degree of professionalism, empathy, and reliability.