Client Success & Projects Coordinator

Socket.dev; La Vergne (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Brook & Whittle LTD is seeking a full-time Account Support Specialist to provide administrative support and coordinate between customers, sales, graphics, manufacturing and management. You will handle orders, communicate timelines, and ensure a quality, timely delivery of projects.

The ideal candidate is proactive, detail-oriented and skilled in customer service, with strong organizational abilities and proficiency in Microsoft Office.

Qualifications

• Associate's degree strongly preferred.
• 2+ years of experience in PS printing, manufacturing or related business environment.
• 2+ years of experience managing client accounts and personal relationships required.
• Reading, writing, speaking and understanding English is required.
• Competency in Microsoft Office Suite.
• Previous experience or understanding of flexible packaging products is preferred.

Responsibilities

• Must possess a positive attitude with ability to work independently and support teammates and leadership.
• Act as liaison between Customer, Sales, Graphics, Manufacturing, Vendors and Management to ensure clear customer expectations.
• Primary contact for assisting customers via phone, e-mail, webinar and occasional site visits.
• Daily communication with customers regarding projects, open orders, timelines, and deliverables.
• Process orders and send acknowledgments to clients, confirming job details, pricing and shipping dates.
• Facilitate customer project meetings with cross-functional departments to meet/exceed expectations.
• Interact with Art Department for customer artwork preparation.
• Arrange color samples and documents to support manufacturing workflow.
• Monitor open orders and proactively communicate delays or needs to support client.
• Track shipped orders and forward COA/BOL documentation to customers.

Skills

PS printing/Manufacturing

Client accounts management

English proficiency

Microsoft Office

Flexible packaging knowledge

Education

Associate degree

Job description

Brook & Whittle LTD is seeking a full-time Account Support Specialist to provide administrative support and coordinate between customers, sales, graphics, manufacturing and management. You will handle orders, communicate timelines, and ensure a quality, timely delivery of projects.

The ideal candidate is proactive, detail-oriented and skilled in customer service, with strong organizational abilities and proficiency in Microsoft Office.