Customer Success Specialist

Fagron US; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Fagron US is seeking a customer service professional in Austin, TX to provide excellent support to internal and external customers. The role involves handling inquiries, processing orders in our ERP system, and coordinating with Sales and Operations to ensure accurate order fulfillment.

Ideal candidates will have a high school diploma, 1–2 years in customer service, and strong communication skills. Pharmaceutical or medical device familiarity is a plus, with a team-oriented, detail-driven

Qualifications

• Strong customer service experience and communication skills required.
• Experience in medical device or pharmaceutical field preferred.
• Detail-oriented and capable of working independently or in a team.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Skills

Customer service

Communication skills

Problem-solving

Team player

Adaptability

ERP navigation

Education

High school diploma or equivalent

1–2 years experience in Customer Service

Job description

This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction.

Duties & Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Set yourself apart

Education/ Experience:

• High school diploma or equivalent required
• 1-2 years of experience in Customer Service preferred
• Experience in medical device or pharmaceutical field preferred
• Excellent written and verbal communication skills
• Detail-oriented
• Team Player
• Problem-solver
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team
• PC proficiency with good keyboarding skills and the ability to navigate in ERP applications