Customer Success Specialist – Manufacturing & POs

Hydro; Cressona (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Retirement Savings Plans with Company

Education Assistance

Bonus Plan Eligibility

Job summary

Hydro seeks a Customer Service Representative in Cressona, PA to deliver outstanding support to our customers. This role involves handling inquiries, resolving issues, and fostering a positive customer experience at every interaction.

You will process orders, manage accounts via phone and email, and collaborate with team members to ensure accurate pricing, quotations, and timely follow-up.

Qualifications

• High School diploma or GED required.
• 2-3 years of customer service experience required.
• Less than 10% travel.
• Experience in extrusion or manufacturing customer service is desirable.

Responsibilities

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.

Skills

Customer service

Communication skills

Organization

Detail-oriented

Microsoft Office & Excel

Adaptability

Education

High School diploma or GED

Tools

Oracle P.O. management

AS400

Excel

Job description

Hydro seeks a Customer Service Representative in Cressona, PA to deliver outstanding support to our customers. This role involves handling inquiries, resolving issues, and fostering a positive customer experience at every interaction.

You will process orders, manage accounts via phone and email, and collaborate with team members to ensure accurate pricing, quotations, and timely follow-up.