Customer Care & Order Management Specialist

Sweeping Corporation of America; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Sweeping Corporation of America in St. Marys, Pennsylvania is seeking a Customer Care Representative to be a trusted point of contact for customers from order through delivery. You will coordinate with Sales, Operations, and Supply Chain to ensure timely information and responsive service.

You will build product knowledge, support manufacturing customers, and maintain accurate records while delivering professional, proactive communication and solutions-driven support.

Qualifications

• Associate degree in business or related field preferred or equivalent experience.
• Experience in customer service, customer care, order management, or sales support.
• Customer-first mindset with responsive, dependable service.
• Strong communication, relationship-building, and problem-solving skills.
• Excellent attention to detail and ability to work accurately in a fast-paced environment.
• Strong organizational skills to manage multiple customer needs and priorities.
• Sound judgment, professional and solutions-focused under pressure.
• Comfort working with Sales and internal teams to resolve issues and support commitments.
• Proficiency with Microsoft Office and ability to learn order-management systems.
• Experience supporting manufacturing customers, OEMs, or EDI is a plus.
• Interest in learning about technical products, customer applications, and supply chain processes.
• Positive attitude, strong follow-through, willingness to take ownership of results.

Responsibilities

• Serve as a primary point of contact for customer questions, requests, and concerns.
• Provide timely and accurate order, schedule, and shipment information.
• Coordinate with Sales, Operations, Supply Chain, and other internal teams to support customer needs.
• Resolve shipping discrepancies, including late, damaged, or incorrect shipments.
• Support customer requests throughout the order process, from initial inquiry through delivery.
• Assist with new customer accounts and credit applications using established processes.
• Partner with Sales to identify customer concerns, commercial issues, and potential solutions.
• Recognize opportunities to provide additional products or services that meet customer needs.
• Maintain accurate customer and order information within applicable business systems.
• Communicate clearly, diplomatically, and professionally, especially when resolving challenging situations.
• Take ownership of customer follow-up and ensure open items are carried through to completion.
• Follow company policies, procedures, and established safety practices.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Attention to detail

Multitasking

Relationship-building

Customer-facing experience

Education

Associate degree in business or related field

Tools

Microsoft Office

Order-management systems

EDI processes

Job description

Sweeping Corporation of America in St. Marys, Pennsylvania is seeking a Customer Care Representative to be a trusted point of contact for customers from order through delivery. You will coordinate with Sales, Operations, and Supply Chain to ensure timely information and responsive service.

You will build product knowledge, support manufacturing customers, and maintain accurate records while delivering professional, proactive communication and solutions-driven support.