Customer Support & Order Specialist

Marathon Electric – Motors and Generators; Town of Wausau (WI); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

WEG seeks a customer service professional to support customer-centric solutions and maintain accurate records. You will respond to inquiries via multiple channels, process orders, and coordinate with internal teams to ensure timely updates and satisfaction.

The role emphasizes teamwork, accountability, and a willingness to learn while supporting daily responsibilities and continuous improvement initiatives.

Competenze

• Experience in customer service preferred.
• Strong communication and problem-solving abilities.
• Ability to manage orders and coordinate with internal teams.
• Comfort with using product catalogs and eCommerce tools.
• Detail-oriented with data integrity in records.

Mansioni

• Deliver professional customer service and support solutions.
• Respond to routine inquiries via phone, email, and other channels.
• Process orders, quotes, and related transactions accurately.
• Build positive relationships through timely follow-up.
• Escalate complex inquiries to internal resources.
• Collaborate with Credit, Planning, Shipping, Engineering, and Sales.
• Assist customers with order status, availability, shipment tracking.
• Use catalogs, internal systems, and eCommerce tools to provide information.
• Maintain accurate customer records in company systems.
• Support resolution of open orders and shipment issues with timely updates.
• Learn product knowledge, processes, and customer service best practices.
• Organize and prioritize workload to meet goals and service commitments.
• Participate in training and continuous improvement.
• Demonstrate teamwork, accountability, professionalism, and willingness to learn.

Conoscenze

Customer service

Communication skills

Organization

Teamwork

Problem solving

Strumenti

Internal systems

Product catalogs

eCommerce tools

Descrizione del lavoro

WEG seeks a customer service professional to support customer-centric solutions and maintain accurate records. You will respond to inquiries via multiple channels, process orders, and coordinate with internal teams to ensure timely updates and satisfaction.

The role emphasizes teamwork, accountability, and a willingness to learn while supporting daily responsibilities and continuous improvement initiatives.