Customer Success Specialist: Build Partnerships & Orders

WSI (Warehouse Specialists, LLC); Northampton Township (Bucks County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Employer Match

Paid Time Off

Job summary

WSI (Warehouse Specialists, LLC) seeks a Customer Success Specialist to bridge customers with internal teams and manage orders and shipments. You will coordinate across operations, sales, and customer service to deliver a seamless experience, and you will help customers navigate portals and reporting tools.

The ideal candidate will be detail-driven, possess strong communication skills, and thrive in a fast-paced environment while supporting onboarding and ongoing operational needs.

Qualifications

• High School Diploma required; higher degree preferred.
• 2+ years in customer service, account management, or logistics operations.
• Experience in warehouse, distribution, or fulfillment environments preferred.
• Proficient in Excel, Word, and Outlook; able to use multiple systems.

Responsibilities

• Serve as primary contact for assigned customer accounts and coordinate with internal teams.
• Monitor orders, shipments, and service timelines; provide status updates.
• Maintain documentation in customer portals, WMS, and order management platforms.
• Collaborate with warehouse, transportation, and sales to resolve issues.

Skills

CRM software

Account management

Strong communication

Problem solving

Multitasking

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

WSI (Warehouse Specialists, LLC) seeks a Customer Success Specialist to bridge customers with internal teams and manage orders and shipments. You will coordinate across operations, sales, and customer service to deliver a seamless experience, and you will help customers navigate portals and reporting tools.

The ideal candidate will be detail-driven, possess strong communication skills, and thrive in a fast-paced environment while supporting onboarding and ongoing operational needs.