Specialist- Customer Success

WSI (Warehouse Specialists, LLC); Northampton Township (Bucks County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Employer Match

Paid Time Off

Job summary

WSI (Warehouse Specialists, LLC) seeks a Customer Success Specialist to bridge customers with internal teams and manage orders and shipments. You will coordinate across operations, sales, and customer service to deliver a seamless experience, and you will help customers navigate portals and reporting tools.

The ideal candidate will be detail-driven, possess strong communication skills, and thrive in a fast-paced environment while supporting onboarding and ongoing operational needs.

Qualifications

• High School Diploma required; higher degree preferred.
• 2+ years in customer service, account management, or logistics operations.
• Experience in warehouse, distribution, or fulfillment environments preferred.
• Proficient in Excel, Word, and Outlook; able to use multiple systems.

Responsibilities

• Serve as primary contact for assigned customer accounts and coordinate with internal teams.
• Monitor orders, shipments, and service timelines; provide status updates.
• Maintain documentation in customer portals, WMS, and order management platforms.
• Collaborate with warehouse, transportation, and sales to resolve issues.

Skills

CRM software

Account management

Strong communication

Problem solving

Multitasking

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Turn great service into lasting customer partnerships! As a Customer Success Specialist, you'll connect customers with internal teams, coordinate orders and shipments, solve problems, and keep communication clear every step of the way. If you're a detail-driven communicator who thrives in a fast-paced environment, this is your opportunity to collaborate across operations, sales, and customer service while creating a seamless experience for every customer.

Key Responsibilities

Customer Relationship Management

• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates and information regarding order status, shipments, and operational activities.

Account Management

• Review customer orders to ensure information is accurate for operational processing and billing requirements.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests, changes, or service needs to internal teams.

Customer Systems

• Utilize and maintain multiple operational systems including customer portals, WMS, and order management platforms.
• Assist customers in utilizing customer portals and reporting tools to access operational information.
• Maintain accurate customer and order documentation within internal systems.

Customer & Internal Coordination

• Work closely with warehouse operations, transportation, and internal support teams to ensure customer expectations are met.
• Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.
• Support onboarding and ongoing operational support for assigned customers.

Qualifications

• High School Diploma required; Associate or Bachelor's degree preferred.
• 2+ years of experience in customer service, account management, or logistics operations preferred.
• Experience working in warehouse, distribution, or fulfillment environments preferred.
• Strong computer skills including Microsoft Excel, Word, and Outlook.
• Ability to work across multiple operational systems and customer portals.
• Strong organizational, multitasking, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to build positive relationships with customers and internal teams.
• Ability to work independently while maintaining strong collaboration across teams.
• Ability to travel occasionally (less than 10%) as needed.
• All other duties as assigned based on business and customer needs.

Physical Capabilities:

• Ability to sit for extended periods while working at a computer workstation.
• Ability to use hands and fingers for computer keyboarding and phone communication.
• Ability to communicate effectively through phone, video, and written communication.

Benefits and Total Rewards:

• Competitive wages and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Holiday Pay, and Sick Leave where required.
• Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.