Customer Success Specialist II — Renewals & Solutions (Remote)

Inductive Automation LLC; Oregon; Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with match

On-site amenities

Nature views

Job summary

Inductive Automation LLC is seeking a Customer Success Representative II to serve as a trusted advisor during the post-sales lifecycle. You will manage support plan renewals, generate quotes, and coordinate across teams to ensure client satisfaction and retention.

This full-time role offers remote, hybrid, or on-site opportunities. You will leverage CRM tools such as Zendesk or HubSpot, build rapport with customers, and translate feedback into actionable improvements while maintaining accurate

Qualifications

• 2+ years of experience in customer service, sales, or related roles.
• Experience with CRM systems, Zendesk and/or HubSpot preferred.
• Strong interpersonal skills and ability to build rapport with customers.
• Proactive problem-solving attitude towards addressing customer needs.
• Excellent organizational skills and multitasking ability.

Responsibilities

• Coordinate with the Customer Success Team and Support Services to handle plan inquiries.
• Educate customers on Support Plan options and help select the best plan.
• Generate quotes for new and renewed Support Plans.
• Reach out to customers to follow up on renewals via email and phone.
• Leverage product knowledge to enhance customer engagements.
• Implement processes that drive satisfaction and retention.
• Coordinate with internal teams to access resources for customers.
• Collect and share customer feedback with internal teams.
• Resolve customer issues with professionalism and empathy.
• Maintain records of interactions and tickets in CRM.

Skills

Customer service experience

Interpersonal skills

Problem-solving

Organizational skills

Patience

Education

Bachelor's degree preferred

Tools

Zendesk

HubSpot

CRM

Job description

Inductive Automation LLC is seeking a Customer Success Representative II to serve as a trusted advisor during the post-sales lifecycle. You will manage support plan renewals, generate quotes, and coordinate across teams to ensure client satisfaction and retention.

This full-time role offers remote, hybrid, or on-site opportunities. You will leverage CRM tools such as Zendesk or HubSpot, build rapport with customers, and translate feedback into actionable improvements while maintaining accurate