Customer Success Specialist — Hybrid Growth & Perks

DriveTime Car Sales, LLC; Mesa (AZ); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life insurance

Short & long-term disability

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands in the Phoenix area is seeking a Customer Relations Specialist who will take ownership of inquiries and complaints from across DriveTime, guiding cases to resolution in both pre- and post-sale situations.

You will communicate with customers by phone, text, and social channels, research concerns with other teams, and maintain empathy while meeting performance goals in a hybrid workstation that blends on-site training with remote work.

Qualifications

• High school diploma or GED required; bachelor’s degree or equivalent experience preferred.
• Hybrid work model with on-site presence required during training and 7am–4pm hours.

Responsibilities

• Respond to inquiries and complaints promptly with proactive follow-up.
• Interact with customers via phone, text, and social media.
• Research customer concerns by coordinating with the relevant internal teams.
• Handle cases with empathy, managing conflicts professionally.
• Meet or exceed performance goals and SLAs for customer satisfaction.
• Assist with training, trend analysis, and process improvements.

Skills

Emotional resilience

Strategic thinking

Goal orientation

Calm under pressure

Self-starting

Education

High School Diploma or GED

Bachelor's degree or equivalent experience preferred

Job description

DriveTime Family of Brands in the Phoenix area is seeking a Customer Relations Specialist who will take ownership of inquiries and complaints from across DriveTime, guiding cases to resolution in both pre- and post-sale situations.

You will communicate with customers by phone, text, and social channels, research concerns with other teams, and maintain empathy while meeting performance goals in a hybrid workstation that blends on-site training with remote work.