Customer Experience & Resolution Specialist

DriveTime Car Sales, LLC; Mesa (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Company paid life insurance

Short and long-term disability

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking a motivated Customer Service/Collections specialist in Mesa, AZ to respond promptly to inquiries and resolve issues. You will communicate across phones, text, and social media, researching concerns with a collaborative team to achieve top-tier customer experience.

Applicants should have 2+ years in collections or customer-facing roles and a high school diploma. The role offers benefits, paid time off, and opportunities for growth within a large family of

Qualifications

• High School Diploma required.
• 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations.

Responsibilities

• Responding to inquiries and complaints promptly through proactive follow ups.
• Interacting with customers through phones, text, and social media.
• Researching customer concerns by coordinating with different business lines.
• Demonstrating empathy and providing single point of contact to ensure satisfaction.
• Meeting performance goals and SLAs with accurate, timely communication.

Skills

Customer service

Collections experience

Phone-based sales

Communication skills

Teamwork

Detail oriented

Education

High School Diploma

Job description

DriveTime Family of Brands is seeking a motivated Customer Service/Collections specialist in Mesa, AZ to respond promptly to inquiries and resolve issues. You will communicate across phones, text, and social media, researching concerns with a collaborative team to achieve top-tier customer experience.

Applicants should have 2+ years in collections or customer-facing roles and a high school diploma. The role offers benefits, paid time off, and opportunities for growth within a large family of