Customer Success Specialist — Growth, Collaboration, Impact

SmartRecruiters, Inc.; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Career growth potential

Collaborative and innovative work环境

Job summary

Consider Posh Pro in Oklahoma City is seeking a Customer Service Specialist to be the first contact for clients, delivering exceptional support and building customer loyalty. You will handle inquiries, resolve issues, and document interactions in the CRM system.

The role requires strong communication and multitasking abilities, with opportunities for professional growth and collaboration across departments in a dynamic environment.

Qualifications

• Demonstrated experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to manage multiple tasks and stay calm under pressure.
• Familiarity with CRM software and customer service tools.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly and professionally.
• Resolve complaints with empathy and efficiency.
• Maintain accurate records and document interactions in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Follow up to ensure issues are resolved satisfactorily.

Skills

Customer service experience

Excellent communication

Problem-solving

Multitasking under pressure

CRM familiarity

Tools

CRM software

Customer service tools

Job description

Consider Posh Pro in Oklahoma City is seeking a Customer Service Specialist to be the first contact for clients, delivering exceptional support and building customer loyalty. You will handle inquiries, resolve issues, and document interactions in the CRM system.

The role requires strong communication and multitasking abilities, with opportunities for professional growth and collaboration across departments in a dynamic environment.