Customer Support & Success Specialist — Flexible Schedule

MAJOR MOBILITY LLC; Midwest City (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Job summary

101Mobility LLC is seeking a driven Customer Support Specialist to join our Oklahoma-based team in Midwest City. You will be the heart of our customer experience, handling inquiries, scheduling consultations, and ensuring smooth daily operations across the state.

We value a customer‑first mindset, strong communication, and the ability to manage multiple tasks in a fast-paced environment. This role offers growth within a supportive team and exposure to diverse products and services.

Qualifications

• 3+ years of customer service experience, with 1–2 years in related fields.
• Aptitude for problem‑solving and determining solutions for customers.
• Results‑oriented, able to work independently and in a team, with strong communication skills.
• Proficiency with CRM software and MS Office; detail oriented and organized.
• Ability to manage multiple priorities and excellent time management.

Responsibilities

• Convert phone calls and form leads to scheduled consultations.
• Make outbound calls to potential customers from web/form leads.
• Gain commitment to schedule in‑home consultations.
• Create quotes for VA and client reviews; follow up on quotes and schedules.
• Schedule field installations and process invoices and payments.
• Assist with tracking and ordering inventory; run essential reports.
• Document customer interactions in the proprietary operating system.
• Handle escalated customer issues professionally and resolve conflicts.
• Analyze feedback and trends for continuous improvement.

Skills

Customer service

Problem solving

Communication

Time management

Teamwork

Detail oriented

Tools

CRM software

Microsoft Office

Job description

101Mobility LLC is seeking a driven Customer Support Specialist to join our Oklahoma-based team in Midwest City. You will be the heart of our customer experience, handling inquiries, scheduling consultations, and ensuring smooth daily operations across the state.

We value a customer‑first mindset, strong communication, and the ability to manage multiple tasks in a fast-paced environment. This role offers growth within a supportive team and exposure to diverse products and services.