Customer Service Agent

SmartRecruiters, Inc.; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Mentorship program

Collaborative environment

Diverse projects exposure

Job summary

Consider Posh Pro is seeking a Customer Service Assistant in Austin, TX. You will be the first point of contact, delivering timely information and resolving inquiries to ensure a positive customer experience.

Responsibilities include responding to inquiries via phone, email, and chat; resolving issues; maintaining accurate records; and collaborating with internal teams to address concerns. A background in customer service is preferred and opportunities for mentorship and growth are offered.

Qualifications

• Excellent verbal and written communication is required.
• Strong problem-solving abilities and attention to detail.
• Calm and professional under pressure.
• Experience in customer service or related role is preferred.
• Proficiency with customer service software/tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Help customers resolve product or service issues efficiently.
• Maintain detailed and accurate records of interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.

Skills

Communication skills

Problem-solving

Attention to detail

Calm under pressure

Customer service experience

Tools

Customer service software

Job description

At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle.

Job Description

Job Description :We are seeking a dedicated and enthusiastic Customer Service Assistant to join our thriving team. This role is integral in ensuring our customers receive exceptional support and assistance at all stages of their experience with our company. As a Customer Service Assistant, you will be the first point of contact for customers, providing timely and accurate information, resolving inquiries, and fostering a positive relationship between the customer and the company.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues efficiently and effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.

Qualifications

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Experience in a customer service or related role is preferred.
• Proficiency in using customer service software and tools.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients