Customer Success Advocate - Growth & Impact

SmartRecruiters, Inc.; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Mentorship program

Collaborative environment

Diverse projects exposure

Job summary

Consider Posh Pro is seeking a Customer Service Assistant in Austin, TX. You will be the first point of contact, delivering timely information and resolving inquiries to ensure a positive customer experience.

Responsibilities include responding to inquiries via phone, email, and chat; resolving issues; maintaining accurate records; and collaborating with internal teams to address concerns. A background in customer service is preferred and opportunities for mentorship and growth are offered.

Qualifications

• Excellent verbal and written communication is required.
• Strong problem-solving abilities and attention to detail.
• Calm and professional under pressure.
• Experience in customer service or related role is preferred.
• Proficiency with customer service software/tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Help customers resolve product or service issues efficiently.
• Maintain detailed and accurate records of interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.

Skills

Communication skills

Problem-solving

Attention to detail

Calm under pressure

Customer service experience

Tools

Customer service software

Job description

Consider Posh Pro is seeking a Customer Service Assistant in Austin, TX. You will be the first point of contact, delivering timely information and resolving inquiries to ensure a positive customer experience.

Responsibilities include responding to inquiries via phone, email, and chat; resolving issues; maintaining accurate records; and collaborating with internal teams to address concerns. A background in customer service is preferred and opportunities for mentorship and growth are offered.