Proactive Customer Support Specialist

Consider Posh Pro; Tampa (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Job summary

Consider Posh Pro in Tampa, FL seeks a dedicated Customer Service Specialist to join our team as the primary point of contact for valued customers, ensuring exceptional service and support at every interaction.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and genuinely enjoys helping others. You will respond to inquiries by phone, email, and chat, resolve issues, provide product information, and document interactions in our CRM system.

Qualifications

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain patient, empathetic, and professional with customers at all times.
• Familiarity with CRM software and customer service tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Resolve customer complaints and issues with a focus on positive outcomes and customer satisfaction.
• Provide accurate information about products, services, and company policies.
• Document and track customer interactions and transactions in the CRM system.
• Collaborate with other departments to address customer needs and improve service delivery.

Skills

Customer service

Communication

Problem solving

Empathy

CRM familiarity

Tools

CRM software

Job description

Consider Posh Pro in Tampa, FL seeks a dedicated Customer Service Specialist to join our team as the primary point of contact for valued customers, ensuring exceptional service and support at every interaction.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and genuinely enjoys helping others. You will respond to inquiries by phone, email, and chat, resolve issues, provide product information, and document interactions in our CRM system.