Customer Service Specialist

SmartRecruiters, Inc.; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Career growth potential

Collaborative and innovative work环境

Job summary

Consider Posh Pro in Oklahoma City is seeking a Customer Service Specialist to be the first contact for clients, delivering exceptional support and building customer loyalty. You will handle inquiries, resolve issues, and document interactions in the CRM system.

The role requires strong communication and multitasking abilities, with opportunities for professional growth and collaboration across departments in a dynamic environment.

Qualifications

• Demonstrated experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to manage multiple tasks and stay calm under pressure.
• Familiarity with CRM software and customer service tools.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly and professionally.
• Resolve complaints with empathy and efficiency.
• Maintain accurate records and document interactions in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Follow up to ensure issues are resolved satisfactorily.

Skills

Customer service experience

Excellent communication

Problem-solving

Multitasking under pressure

CRM familiarity

Tools

CRM software

Customer service tools

Job description

At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle.

Job Description

Job Description :We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to enhance customer satisfaction and loyalty. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to resolve issues efficiently and professionally.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate customer records and document interactions in the CRM system.
• Collaborate with other departments to address and resolve complex customer needs.
• Follow up with customers to ensure their issues have been satisfactorily resolved.

Qualifications

Requirements

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to handle multiple tasks and communicate effectively under pressure.
• Familiarity with CRM software and customer service tools.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry-leading clients