Customer Success Specialist — Entertainment Tech

North American Dental Group; Town of Middleton (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

A dynamic technology company in Middleton, Wisconsin is looking for a Customer Service Representative to enhance client satisfaction by addressing inquiries and resolving issues. The candidate should have a Bachelor’s degree, experience in customer service, and strong communication skills. This role offers competitive compensation and a chance to support sales operations while representing the company at events.

Qualifications

• Proven experience in a customer service role, preferably within entertainment technology.
• Proficient in English; Spanish also desired.
• Excellent organizational and time management skills.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Assist customers with order placement and tracking.
• Resolve customer issues efficiently to ensure satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer focus

Interpersonal skills

Education

Bachelor’s degree in business or communications

Tools

Salesforce CRM software

Job description

A dynamic technology company in Middleton, Wisconsin is looking for a Customer Service Representative to enhance client satisfaction by addressing inquiries and resolving issues. The candidate should have a Bachelor’s degree, experience in customer service, and strong communication skills. This role offers competitive compensation and a chance to support sales operations while representing the company at events.