Customer Success Specialist: Elevate Homecare Outcomes

Entyre GmbH; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Entyre Care in Boston, MA is seeking a high-energy Customer Success Specialist who thrives in a fast-paced, goal-driven environment. You will oversee onboarding, proactive engagement, and ongoing follow-up to maximize adoption and retention.

Collaborate across sales, support, and clinical teams to streamline workflows, maintain accurate CRM data, and surface insights. This role rewards a proactive, empathetic approach and a passion for helping families.

Qualifications

• Experience in customer success, sales, or operations roles.
• Strong written and verbal communication skills.
• Self-motivated and proactive in identifying and solving problems.
• Excellent organizational and multitasking abilities.
• Familiarity with Medicaid programs and case management a plus.

Responsibilities

• Proactively follow up with clients daily via phone and email to support onboarding and ongoing engagement.
• Maintain and update customer information in our CRM system with accuracy.
• Organize onboarding, renewals, and follow-up schedules for timely service delivery.
• Manage customer requests and escalations, routing to the right teams.
• Identify opportunities to improve customer success operations and streamline workflows.
• Collaborate with sales, support, and clinical teams to ensure clear communication.
• Create and maintain clear documentation for CS workflows, FAQs, and resources.

Skills

Customer Success

Sales

Operations

Communication

Problem solving

Organization

Empathy

Medicaid familiarity

Job description

Entyre Care in Boston, MA is seeking a high-energy Customer Success Specialist who thrives in a fast-paced, goal-driven environment. You will oversee onboarding, proactive engagement, and ongoing follow-up to maximize adoption and retention.

Collaborate across sales, support, and clinical teams to streamline workflows, maintain accurate CRM data, and surface insights. This role rewards a proactive, empathetic approach and a passion for helping families.