Customer Success & Operations Specialist

Entyre GmbH; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(K)

Health insurance

Life insurance

Dental & Vision insurance

Paid holidays & PTO

Job summary

Entyre Care is seeking a detail-oriented Customer Administrative Specialist to manage day-to-day administrative operations for family intake and onboarding. You will maintain accurate records, streamline workflows, and process various tasks to ensure a seamless onboarding experience for families and clinical teams.

Responsibilities include managing CRM data, coordinating onboarding and renewals, generating reports, and improving customer success operations.

Qualifications

• Strong organizational and multitasking skills with attention to detail.
• Experience in administrative support, customer success, or operations.
• Bilingual Spanish and English is a plus.
• Ability to create and manage reports, dashboards, and performance metrics.
• Excellent written and verbal communication skills.
• Proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and stakeholder support.

Responsibilities

• Maintain and update family information in the CRM to ensure data reliability.
• Organize onboarding, renewals, and follow-up schedules for timely service.
• Generate and analyze reports on engagement, satisfaction, and retention.
• Create and maintain documentation for success workflows and FAQs.
• Manage family requests, escalations, and ensure timely resolutions.
• Identify opportunities to optimize workflows and improve operations.
• Collaborate with sales, clinical, and product teams for alignment.

Skills

Organizational skills

Multitasking

Administrative support

Bilingual (Spanish)

Report creation & dashboards

Communication skills

Problem solving & process improvement

Customer service mindset

MassHealth familiarity (plus)

Proactive & self-motivated

Tools

CRM system

Job description

Entyre Care is seeking a detail-oriented Customer Administrative Specialist to manage day-to-day administrative operations for family intake and onboarding. You will maintain accurate records, streamline workflows, and process various tasks to ensure a seamless onboarding experience for families and clinical teams.

Responsibilities include managing CRM data, coordinating onboarding and renewals, generating reports, and improving customer success operations.