Customer Success & Onboarding Specialist

Entyre GmbH; Arlington (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Entyre Care is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention in our fast-paced homecare platform. You will manage outreach, data in CRM, and cross-functional coordination to ensure customers realize value from our solutions.

You will collaborate with sales, support, and clinical teams, maintain documentation, and continuously improve processes to hit KPIs and deliver exceptional service to families.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Familiarity with Medicaid/Medicare programs is a plus.

Responsibilities

• Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.
• Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
• Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
• Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
• Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.
• Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.

Skills

Customer success

CRM management

Onboarding

Communication

Problem solving

Process improvement

Cross-functional collaboration

Organizational skills

Job description

Entyre Care is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention in our fast-paced homecare platform. You will manage outreach, data in CRM, and cross-functional coordination to ensure customers realize value from our solutions.

You will collaborate with sales, support, and clinical teams, maintain documentation, and continuously improve processes to hit KPIs and deliver exceptional service to families.