Customer Success Specialist

Pflegewegweiser GmbH; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Entyre Care is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention for homecare solutions. You will lead proactive outreach, coordinate with sales, support, and clinical teams, and ensure customers realize value from our care platform.

The role emphasizes a customer-first mindset, data accuracy in CRM, and continuous process improvements to boost satisfaction and loyalty. Boston-area candidates preferred for on-site collaboration.

Qualifications

• Experience in customer success, sales, or operations roles.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities with attention to detail.
• Persistent outreach with customers and ability to build rapport.
• Proactive problem solving and process improvement mindset.
• Familiarity with Medicaid programs and home care ecosystem is a plus.

Responsibilities

• Customer Outreach & Follow-Up: contact clients daily by phone and email to complete onboarding and maintain engagement.
• Customer Data Management: keep CRM data accurate and up-to-date.
• Process Coordination: manage onboarding, renewals, and follow-up schedules.
• Task Prioritization: route requests and escalations to the right teams for prompt resolution.
• Process Improvement: identify efficiency gains in customer success workflows.
• Cross-Functional Collaboration: work with sales, support, and clinical teams.
• Documentation & Resources: create and maintain clear success process docs and FAQs.

Skills

Customer success

Sales

Operations

Communication

Problem solving

Empathy

Multitasking

Medicaid familiarity

Job description

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Boston, MA.

Job Description:

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Boston, MA.

Position Overview:

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding goals. In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up. You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value. You’ll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions—contributing directly to growth and customer loyalty.

Key Responsibilities:

• Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.
• Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
• Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
• Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
• Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Cross-Functional Collaboration: Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.
• Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.

How We Operate – Non-Negotiable:

• “Insanely Great” for Families – Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
• Speed is King – Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
• Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
• The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
• Act Like Owners – Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.

Requirements:

Qualifications:

• Experience in customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to work with deep empathy and service mindset.
• Familiarity with Medicaid programs, New Hampshire home care ecosystem, and case management is a plus.

We’ve been made aware of individuals falsely claiming to represent Entyre Care using lookalike email addresses (eg @entyrecareers.com). Please note that all legitimate emails from our team come from @entyrecare.com or @entyre.de. We will never ask for sensitive information or conduct interviews via messaging apps or social media.