Onboarding & Customer Success Specialist

Pflegewegweiser GmbH; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Entyre Care in Arlington, VA is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention for homecare solutions. You will work to ensure customers realize value, support ongoing adoption, and contribute to growth.

The role emphasizes cross-functional teamwork, proactive outreach, and a focus on delivering exceptional service to families and care recipients in a fast-paced startup environment.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Persistence in outreach with customers and building rapport.
• Familiarity with Medicaid/Medicare programs is a plus.

Responsibilities

• Proactively follow up with clients daily via phone and email to ensure onboarding steps are completed and engagement is maintained.
• Maintain and update customer information in the CRM to ensure accuracy for internal teams.
• Organize and oversee customer onboarding, renewals, and follow-up schedules for timely service delivery.
• Manage customer requests and escalations, routing issues to the appropriate team.
• Identify opportunities to improve customer success processes and workflows.
• Collaborate with sales, support, and clinical teams to align administrative processes.

Skills

Administrative support

Customer success

Communication

Organization

Problem-solving

Rapport-building

Job description

Entyre Care in Arlington, VA is seeking a high-energy Customer Success Specialist to drive onboarding, engagement, and retention for homecare solutions. You will work to ensure customers realize value, support ongoing adoption, and contribute to growth.

The role emphasizes cross-functional teamwork, proactive outreach, and a focus on delivering exceptional service to families and care recipients in a fast-paced startup environment.