Customer Success Specialist - Climate Solutions

Trane Italia; Fishers (IN); On-site; USD 38,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Indiana is hiring a Customer Service Representative to position Trane as the preferred provider and ensure customer satisfaction for existing and future clients. The CSR will work closely with Account Managers and Area Service Managers as gatekeepers to renewals and drive revenue through service opportunities.

The role involves outbound calls, quotes, and coordinating with technicians to support service agreements, with a focus on retention, satisfaction, and growth in a

Qualifications

• 4+ years of formal education in Business or Engineering OR 4 years of successful inside sales experience.
• Must possess a valid driver’s license for a minimum of 12 months with clean record.

Responsibilities

• Acts as a customer advocate to ensure needs are met and satisfaction remains high.
• Assists in account management for existing clients and identifies opportunities for additional services.
• Serves as primary contact for assigned customers to ensure retention.
• Collaborates with Service Account Managers to renew services and drive renewals.
• Outbounds calls using WIP, Salesforce, and other tools to generate new opportunities.
• Owns and updates the asset linkage tool and tracks quotes and service agreements.

Skills

Customer service

Driver's license

Education

Business or Engineering degree or equivalent experience

Job description

Trane Technologies in Indiana is hiring a Customer Service Representative to position Trane as the preferred provider and ensure customer satisfaction for existing and future clients. The CSR will work closely with Account Managers and Area Service Managers as gatekeepers to renewals and drive revenue through service opportunities.

The role involves outbound calls, quotes, and coordinating with technicians to support service agreements, with a focus on retention, satisfaction, and growth in a