HVAC Client Solutions & Retention Specialist

Trane Technologies; Austin (TX); On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Health Insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Austin, TX is hiring a Client Service Representative to join our team. You will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by offering HVAC system‑related solutions.

As a CSR, you will sit on the sales team, report to the Services Sales Leader, and partner with operations to secure retention and growth. The role involves quotes, proposals, and coordinating service transitions.

Qualifications

• Bachelor's degree in engineering, business or equivalent from a four-year college or university is preferred, or equivalent combination of education and experience.
• Minimum one (1) year experience in Mechanical Contracting/HVAC or Facilities Management fields preferred.
• Working knowledge of HVAC systems preferred.

Responsibilities

• Support assigned customers with HVAC systems & equipment product selections, application, proposals and sales development.
• Quote, close, and transition Technician Leads and other Service repair work under.
• Generate estimates and proposals for service work.
• Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price service.

Skills

Customer service

Relationship building

HVAC knowledge

Education

Bachelor's degree in engineering or business or equivalent

Job description

Trane Technologies in Austin, TX is hiring a Client Service Representative to join our team. You will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by offering HVAC system‑related solutions.

As a CSR, you will sit on the sales team, report to the Services Sales Leader, and partner with operations to secure retention and growth. The role involves quotes, proposals, and coordinating service transitions.