Customer Success Specialist: Calibration & Repair Ops

The Tool & Gage House

Hebron (NC)

On-site

USD 32,000 - 52,000

Full time

7 days ago

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Job summary

The Tool & Gage House in North Carolina is seeking a detail-oriented Customer Service Representative to manage calibration and repair intake, quotes, and service-order tracking. You will be the main contact for clients and vendors, verify paperwork, enter items into our software, generate quotes from customer lists, and coordinate with technicians to ensure timely completion.

Strong communication, organizational skills, and basic computer proficiency in Word and Excel are essential to maintain

Qualifications

Experience in customer service, preferably in a technical or repair environment.
Strong communication and organizational skills.
Proficiency with basic computer software (email, Word, Excel).
Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsibilities

Generate quotes from customer lists.
Receive items into our system after verifying items match paperwork 100%.
Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
Coordinate with technicians to ensure timely and accurate service completion.
Communicate effectively with clients and vendors regarding quotes, orders, delivery and other service details.
Maintain accurate records and documentation for all service items.
Generate purchase orders for items having to be outsourced.