Customer Service Rep (CSR)

The Tool & Gage House; Hebron (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

The Tool & Gage House in North Carolina is seeking a detail-oriented Customer Service Representative to manage calibration and repair intake, quotes, and service-order tracking. You will be the main contact for clients and vendors, verify paperwork, enter items into our software, generate quotes from customer lists, and coordinate with technicians to ensure timely completion.

Strong communication, organizational skills, and basic computer proficiency in Word and Excel are essential to maintain

Qualifications

• Experience in customer service, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer software (email, Word, Excel).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Generate quotes from customer lists.
• Receive items into our system after verifying items match paperwork 100%.
• Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate effectively with clients and vendors regarding quotes, orders, delivery and other service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items having to be outsourced.

Skills

Communication

Organizational skills

Customer service experience

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Are you detail-oriented and passionate about providing outstanding customer support? Tool and Gage House (TGH) is seeking a dedicated Customer Service Representative (CSR) to manage the processing of calibration and repair items. In this critical role, you will be the main point of contact for clients, handling inquiries, providing quotes, receiving items into our software, tracking service orders, and ensuring a smooth workflow from intake to completion.

• Generate quotes from customer lists.
• Receive items into our system after verifying items received match the paperwork 100%.
• Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate effectively with clients and vendors regarding quotes & orders, delivery, and other service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items having to be outsourced.

Qualifications:

• High school diploma or equivalent required; additional technical training is a plus.
• Prior experience in a customer service role, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.