Customer Service Rep (CSR)

Tool & Gage House; Hebron (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Tool and Gage House is seeking a detail-oriented Customer Service Representative to manage calibration and repair item processing. You will be the main client contact, handle inquiries, provide quotes, and track service orders from intake to completion.

The role requires strong communication, organizational skills, and proficiency with basic computer tools. Experience in a technical or repair environment is a plus.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a customer service role is preferred, especially in a technical or repair environment.
• Strong communication and organizational skills are essential.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsibilities

• Generate quotes from customer lists and verify accuracy.
• Receive items into the system after paperwork verification.
• Obtain vendor pricing and create quotes for items not calibratable at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate with clients and vendors regarding quotes, orders, delivery and service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items that need outsourcing.

Skills

Customer service

Communication

Organization

Multitasking

MS Office basics

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Are you detail-oriented and passionate about providing outstanding customer support? Tool and Gage House (TGH) is seeking a dedicated Customer Service Representative (CSR) to manage the processing of calibration and repair items. In this critical role, you will be the main point of contact for clients, handling inquiries, providing quotes, receiving items into our software, tracking service orders, and ensuring a smooth workflow from intake to completion.

• Generate quotes from customer lists.
• Receive items into our system after verifying items received match the paperwork 100%.
• Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate effectively with clients and vendors regarding quotes & orders, delivery, and other service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items having to be outsourced.

Qualifications:

• High school diploma or equivalent required; additional technical training is a plus.
• Prior experience in a customer service role, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.