Customer Service & Quotes Specialist - Calibration & Repair

Tool & Gage House; Hebron (NC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Tool and Gage House is seeking a detail-oriented Customer Service Representative to manage calibration and repair item processing. You will be the main client contact, handle inquiries, provide quotes, and track service orders from intake to completion.

The role requires strong communication, organizational skills, and proficiency with basic computer tools. Experience in a technical or repair environment is a plus.

Formación

• High school diploma or equivalent required.
• Prior experience in a customer service role is preferred, especially in a technical or repair environment.
• Strong communication and organizational skills are essential.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Responsabilidades

• Generate quotes from customer lists and verify accuracy.
• Receive items into the system after paperwork verification.
• Obtain vendor pricing and create quotes for items not calibratable at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate with clients and vendors regarding quotes, orders, delivery and service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items that need outsourcing.

Conocimientos

Customer service

Communication

Organization

Multitasking

MS Office basics

Educación

High school diploma or equivalent

Herramientas

Excel

Word

Descripción del empleo

Tool and Gage House is seeking a detail-oriented Customer Service Representative to manage calibration and repair item processing. You will be the main client contact, handle inquiries, provide quotes, and track service orders from intake to completion.

The role requires strong communication, organizational skills, and proficiency with basic computer tools. Experience in a technical or repair environment is a plus.