Customer Success Specialist

Energy Solutions Corp; Orem (UT); Hybrid; USD 62,000 - 89,000; Full time

Job summary

Energy Solutions Corp is seeking a Customer Success Specialist in Orem, UT who can integrate onboarding with Gorgias to fuel growth. You will own upsell and renewals, chase warm referrals, test email subject lines, and route hot leads using intent data.

You’ll translate customer journeys into actionable sales stories, align knowledge base with journeys, join demos, and refine scripts after losses. Relocation to Orem or remote-work flexibility are welcome.

Qualifications

• A writer's ear for tone in a high-stakes email.
• Track record showing autonomy under deadline pressure.
• Growth mindset with openness to constructive feedback.
• Ability to teach what you know to someone greener.
• Willingness to relocate to Orem, UT, or to make remote work.
• Flexibility to adapt approach as business needs evolve.

Responsibilities

• Drive upsell and renewal conversations with existing Energy Solutions Corp accounts
• Chase down warm referrals before competitors in Orem get the call
• Test three subject lines, kill two, scale the winner
• Read intent data and route the Orem hot leads first
• Translate Customer Journey Mapping dashboards into stories the sales floor actually uses
• Wire Knowledge Base Management and Customer Journey Mapping together so marketing hands sales clean leads
• Sit in on demos and tighten the script after every loss

Skills

Email copywriting

Autonomy under pressure

Growth mindset

Mentor others

Remote flexibility

Adaptability

Job description

Energy Solutions Corp needs a quick-to-ship Customer Success Specialist who treats Gorgias and Customer Onboarding as the two halves of one growth engine. Bring Customer Onboarding and Gorgias sharpened over 4 years, and Energy Solutions Corp answers with $62,000 - $89,000 plus a clear path up.

Key Responsibilities

• Drive upsell and renewal conversations with existing Energy Solutions Corp accounts
• Chase down warm referrals before competitors in Orem get the call
• Test three subject lines, kill two, scale the winner
• Read intent data and route the Orem hot leads first
• Translate Customer Journey Mapping dashboards into stories the sales floor actually uses
• Wire Knowledge Base Management and Customer Journey Mapping together so marketing hands sales clean leads
• Sit in on demos and tighten the script after every loss

What You'll Bring

• A writer's ear for tone in a high-stakes email
• Track record that proves you can autonomy-rich ship under deadline pressure
• A growth mindset and openness to constructive feedback
• Demonstrated ability to teach what you know to someone greener
• Willingness to relocate to Orem, UT, or to make remote work
• Flexibility to adapt your approach as business needs evolve

Energy Solutions Corp is the customer-obsessed Orem, UT company that sales marketing insiders recommend but rarely the one that advertises. We give people autonomy early and trust them to ask for support when they need it.

Step into $62,000 - $89,000, real mentorship, a benefits package that delivers, and the kind of flexible contract rhythm people rarely leave.

As of this visit, Energy Solutions Corp is actively reviewing for the Customer Success Specialist role.