Customer Success Specialist

Dell; Lafayette (LA); Sur place; USD 58 000 - 80 000; Plein temps

Résumé du poste

Dell in Lafayette, LA is seeking a Customer Success Specialist to keep renewals on track and grow customer value. The role emphasizes translating Kustomer concepts to non-technical teams and guiding peers through negotiations.

This freelance position offers a clear path from mid-level to lead, with strong mentorship and benefits. The job requires 3+ years of relevant experience and a proven ability to manage campaigns and relationships in the Lafayette market.

Qualifications

• Experience translating Kustomer complexity for a non-technical audience
• Calm under the thoughtfully-bold chaos a mid-level role tends to generate
• 3+ years that left you with strong instincts and few illnesses
• Mid-level fluency in Email Support, with Customer Retention on your roadmap

Responsabilités

• Keep Lafayette renewals from slipping by owning the timeline
• Coach junior reps through their first proudly-nerdy negotiation
• Carry the LA number and the relationships that make it real
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Show up at Lafayette, LA networking nights with a reason to follow up
• Open doors in Lafayette, LA that a mid-level title alone can't
• Line up the innovative sponsorships that put Dell in front of buyers

Connaissances

Kustomer experience

Customer retention

Email support

Negotiation coaching

Outils

Kustomer CRM

Description du poste

If you've ever rebuilt a stalled pipeline from scratch, the Customer Success Specialist opening at Dell will feel like home. A freelance Customer Success Specialist post in Lafayette that values Kustomer over 5 years, pays $58,000 - $80,000, and never boxes you in.

Key Responsibilities

• Keep Lafayette renewals from slipping by owning the timeline
• Coach junior reps through their first proudly-nerdy negotiation
• Carry the LA number and the relationships that make it real
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Show up at Lafayette, LA networking nights with a reason to follow up
• Open doors in Lafayette, LA that a mid-level title alone can't
• Line up the innovative sponsorships that put Dell in front of buyers

What You'll Bring

• Experience translating Kustomer complexity for a non-technical audience
• Calm under the thoughtfully-bold chaos a mid-level role tends to generate
• 3+ years that left you with strong instincts and few illnesses
• Mid-level fluency in Email Support, with Customer Retention on your roadmap

Inside Dell's Lafayette headquarters, a refreshingly-candid team treats every Active Listening bug like a personal insult worth fixing tonight. Politics die fast at Dell because we put the awkward stuff on the table early.

Pay starts strong at $58,000 - $80,000, mentorship runs deep, and the road from mid-level to lead is paved with real benefits.

Interviews for Lafayette, LA candidates are being booked throughout the month.

Bring 3 of grit or a fresh perspective; either way, this Customer Success Specialist role wants you.