Lafayette Customer Success Specialist — Drive Renewals & Growth

Dell; Lafayette (LA); Vor Ort; USD 58.000 - 80.000; Vollzeit

Zusammenfassung

Dell in Lafayette, LA is seeking a Customer Success Specialist to keep renewals on track and grow customer value. The role emphasizes translating Kustomer concepts to non-technical teams and guiding peers through negotiations.

This freelance position offers a clear path from mid-level to lead, with strong mentorship and benefits. The job requires 3+ years of relevant experience and a proven ability to manage campaigns and relationships in the Lafayette market.

Qualifikationen

• Experience translating Kustomer complexity for a non-technical audience
• Calm under the thoughtfully-bold chaos a mid-level role tends to generate
• 3+ years that left you with strong instincts and few illnesses
• Mid-level fluency in Email Support, with Customer Retention on your roadmap

Aufgaben

• Keep Lafayette renewals from slipping by owning the timeline
• Coach junior reps through their first proudly-nerdy negotiation
• Carry the LA number and the relationships that make it real
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Show up at Lafayette, LA networking nights with a reason to follow up
• Open doors in Lafayette, LA that a mid-level title alone can't
• Line up the innovative sponsorships that put Dell in front of buyers

Kenntnisse

Kustomer experience

Customer retention

Email support

Negotiation coaching

Tools

Kustomer CRM

Jobbeschreibung

Dell in Lafayette, LA is seeking a Customer Success Specialist to keep renewals on track and grow customer value. The role emphasizes translating Kustomer concepts to non-technical teams and guiding peers through negotiations.

This freelance position offers a clear path from mid-level to lead, with strong mentorship and benefits. The job requires 3+ years of relevant experience and a proven ability to manage campaigns and relationships in the Lafayette market.