Solutions Center Representative

Tailored Management; Grandview Heights (OH); Hybrid; USD 15,000 - 26,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Creative Solutions Services, LLC in Grandview Heights, OH is hiring a Solutions Center Representative to support members, partners and financial professionals. The role focuses on handling inquiries, explaining plan benefits, and resolving account concerns in a fast-paced environment.

The position is hybrid with a Grandview office location and a schedule Monday through Friday with flexible hours between 8:00 AM and 8:00 PM EST; training lasts five weeks with two days on-site per week after

Qualifications

• Recent degree in finance, business, insurance, economics, or communications preferred.
• 1+ year in customer service or sales.
• Knowledge of various insurance products and the sales process.
• Strong communication and problem-solving abilities.
• Computer proficiency.

Responsibilities

• Handle inbound calls from members, partners and financial professionals.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed.
• Participate in career development and goal-setting sessions.

Skills

Communication skills

Problem solving

Customer service

Computer proficiency

Education

Recent degree in finance, business, insurance, economics, or communications preferred

Job description

Solutions Center Representative #26-02316

Up to $19 per hour Grandview Heights, OH Hybrid

Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact.

Role: Solutions Center Representative - Life Insurance

Pay Rate: $19 per hour, paid weekly

Location of Assignment: Hybrid - Grandview office (H building, 3rd floor)) 18700 North Hayden Road, Scottsdale, AZ 85255

Schedule: Monday – Friday, Flexible hours b/w 8:00a-8:00p EST

Schedule: Monday – Friday, Flexible hours b/w 8:00AM-11:00PM EST

Target Start Date: 11/09/2026, upon completion of new hire onboarding

Training is a total of 5 weeks, Hybrid (2 days per week after training) and 3 from home).

Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 11/09- 12/09

Schedule Flexibility

Post-training schedules may fall between approximately 8:00 AM and 8:00 PM EST, with some teams operating as late as 11:00 PM EST.

Rotational Saturdays may also be required, and contractor schedules can change.

Candidate MUST have access to router. Client will provide an Ethernet cable.

Position Summary

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications

• Education: Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.