Customer Service Representative

The Juris Agency; Ellensburg (WA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Flexible schedule

Dental Insurance

Health Insurance

Life Insurance

Retirement Plan

Vision Insurance

Job summary

The Juris Agency in Ellensburg, WA, seeks a Customer Loyalty Specialist for a full-time, in-office position. You will focus on servicing existing customers, conducting reviews, and expanding client relationships to strengthen loyalty.

This role emphasizes problem-solving, proactive communication, and team collaboration. Responsibilities include handling auto claims, commercial service support, and life policy inquiries, with licensing expectations for property & casualty insurance within 30 days

Qualifications

• High school diploma required; an Associate or bachelor's degree is preferred but not required.
• Property and casualty insurance licensing is required within 30 days of offer and must be active before start.
• Strong communication, reliability, and problem-solving skills are essential.

Responsibilities

• Maintain and grow the existing customer base by conducting reviews, servicing accounts, and adding lines.
• Serve as the primary contact for auto claims, commercial service, and life policy support.
• Collaborate with carriers and internal teams to educate customers about market changes and improve loyalty.

Skills

Positive attitude

Follow-up

Clear communication

Prioritization

Multi-tasking

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

Job Description

Overview

We're looking for a positive, motivated candidate to join our Service Team as a full-time, in-office Customer Loyalty Specialist. This 40 hour a week in office role will allow someone who is best at providing high levels of service, solving problems, and working as a part of a championship team. No prior experience in insurance is needed as long as you are a thirsty learner, humble, and excited to grow more relationships and be a part of a championship team. This is an opportunity to build a career, grow your impact, and win as a team. If this sounds like a good fit, we can’t wait to meet you!

REQUIREMENTS

SKILLS

• Maintain a positive, upbeat attitude
• Follow-up consistently and promptly
• Clear, direct communication
• Prioritize and remain adaptable
• Ability to transition between tasks quickly and work efficiently

TRAITS

• Coachable
• Accountable
• High Motor
• Fast Learner
• Self-Directed
• Natural Relationship-Builder

EDUCATION

• High school diploma
• Associate or bachelor’s degree preferred, but not required

LICENSING

• Property and casualty insurance
• licenses within 30 days of hiring offer
• Must be licensed before official start

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Dental Insurance
• Health Insurance
• Life Insurance
• Retirement Plan
• Vision Insurance

Responsibilities

PRIMARY JOB ACTIVITES

The primary objective of the Customer Service Representative is to maintain our current customers. This will include setting up reviews, servicing accounts, and continue to add lines to current customers.

Service Existing Customers

• Insurance is built on maintaining our customer base and we have a lot of already existing deep customer relationships.
• The number one place we can obtain new business is from current customers.
• This role will facilitate reviews, changes, and updates to maintain the highest level of customer satisfaction.

Auto Claims, Commercial, and Life Specialization

• This role will be the primary contact for all open auto claims. The candidate must be able to show empathy, problem-solve, and communicate proactively and directly with both insureds, adjusters, and vendors.
• Will be the primary contact for commercial service & support of the commercial team
• This role will regularly interact with the American Family Life Insurance Company about pending policies & policy service. Will also be primary point of contact for pending life inside of the agency.
• Help Customers Feel Heard in a Tumultous Market
• Execute proactive rate change process with all customers to educate them on healthy expectations about what is happening in the insurance market.
• Work to solve problems on the first phone call to build loyalty to the agency.
• Work as a team to assure extreme accountability for all problems to be solved in a timely manner.

Requirements

SCHEDULE

• 8 AM to 5 PM
• 2 to 4 Trade Shows Out of Town Per Year
• 2 to 4 Weekend Days Per Year

COMPENSATION

A successful candidate will earn between $48K to $52K with base, commission, and bonus year 1

Base Salary is $44,000-$48,000

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person