Customer Success & Solutions Specialist

Trane Technologies; Midlothian (VA); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies is seeking a Customer Specialist to serve as a trusted advisor, handling quotes, orders, and customer inquiries with a strong focus on service and sales at multiple store locations in the district. The role emphasizes on-site collaboration, high-volume processing, and building lasting customer relationships.

The position requires 2+ years of inside sales or related experience, a supportive HVAC or mechanical background, and proficiency with Microsoft Office tools.

Qualifications

• High school diploma or GED required.
• 2+ years of inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer-service, sales, and relationship-building skills.
• High energy, teamwork orientation, and comfort with Microsoft Office tools.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.

Skills

Inside sales

Customer service

Relationship-building

MS Office

Teamwork

High energy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Trane Technologies is seeking a Customer Specialist to serve as a trusted advisor, handling quotes, orders, and customer inquiries with a strong focus on service and sales at multiple store locations in the district. The role emphasizes on-site collaboration, high-volume processing, and building lasting customer relationships.

The position requires 2+ years of inside sales or related experience, a supportive HVAC or mechanical background, and proficiency with Microsoft Office tools.