Customer Success & Solutions Specialist

Apex CLT Corp; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Apex CLT Corp is seeking a Customer Service Representative in Charlotte, NC to help customers find the right products and services while delivering a positive experience. You will engage directly with customers, present products, and build relationships to encourage repeat business.

You will listen to needs, explain features and promotions, and guide purchasing decisions in a collaborative team environment with training provided.

Qualifications

• Excellent communication and active listening skills.
• Friendly, patient, and solutions-oriented attitude.
• Confidence interacting with customers face-to-face.
• Strong interpersonal and problem-solving abilities.
• Ability to work collaboratively in a goal-oriented environment.
• Previous experience is welcome but not required; training is provided.

Responsibilities

• Welcome customers and provide attentive, personalized assistance.
• Listen to customer needs and recommend suitable products or services.
• Explain product features, benefits, and promotions.
• Help customers compare options and make informed purchasing decisions.
• Identify opportunities to introduce additional products and services.
• Follow up with interested customers when appropriate.
• Build strong customer relationships and encourage repeat business.
• Work toward individual and team customer service and sales goals.

Skills

Communication

Active listening

Customer service

Problem-solving

Interpersonal skills

Team collaboration

Face-to-face interaction

Job description

Apex CLT Corp is seeking a Customer Service Representative in Charlotte, NC to help customers find the right products and services while delivering a positive experience. You will engage directly with customers, present products, and build relationships to encourage repeat business.

You will listen to needs, explain features and promotions, and guide purchasing decisions in a collaborative team environment with training provided.