Customer Account Representative

Apex Clt; Charlotte (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Apex Connections in Charlotte, NC is seeking a Customer Account Representative to support customer relationships, account services, and sales activities. This full-time, in-person role offers hands-on customer contact, skill development, and opportunities to grow within the team.

No prior experience required; new team members receive structured onboarding, ongoing coaching, and guidance to learn company procedures and daily responsibilities.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional attitude and customer-focused approach.
• Ability to communicate confidently with customers in person.
• Willingness to learn new processes and develop job-related skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Dependable work ethic and ability to follow established procedures.
• Previous customer service, retail, hospitality, or sales experience is preferred but not required.

Responsibilities

• Communicate directly with customers to understand their needs and explain available products and services.
• Build and maintain professional customer relationships through face-to-face interactions.
• Present product and service information clearly and accurately.
• Assist customers with account enrollment, service selections, and related questions.
• Support customer acquisition and sales objectives through direct customer engagement.
• Maintain accurate customer and account information according to company procedures.
• Collaborate with team members to support daily operations and performance goals.
• Participate in training sessions and apply feedback to improve job performance.

Skills

Verbal communication

Customer service

Team collaboration

Attention to detail

Willingness to learn

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Apex Connections is seeking a Customer Account Representative to support customer relationships, account services, and sales activities in Charlotte, NC. This position offers the opportunity to work directly with customers, develop professional communication skills, and gain practical experience in a team-oriented environment.

As a Customer Account Representative, you will meet with customers face-to-face, provide information about client products and services, and assist with account enrollment and customer inquiries. The role combines customer service, relationship management, and direct sales responsibilities.

Previous experience is not required. New team members receive structured training, ongoing coaching, and guidance to become familiar with daily responsibilities and company procedures.

Responsibilities

• Communicate directly with customers to understand their needs and explain available products and services.
• Build and maintain professional customer relationships through face-to-face interactions.
• Present product and service information clearly and accurately.
• Assist customers with account enrollment, service selections, and related questions.
• Support customer acquisition and sales objectives through direct customer engagement.
• Maintain accurate customer and account information according to company procedures.
• Collaborate with team members to support daily operations and performance goals.
• Participate in training sessions and apply feedback to improve job performance.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional attitude and customer-focused approach.
• Ability to communicate confidently with customers in person.
• Willingness to learn new processes and develop job-related skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Dependable work ethic and ability to follow established procedures.
• Previous customer service, retail, hospitality, or sales experience is preferred but not required.

Training and Professional Opportunities

• Structured onboarding and hands-on job training.
• Ongoing coaching and professional skill development.
• Opportunities for advancement based on performance and available positions.
• Collaborative team environment.
• Employee recognition programs and performance-based incentives.
• Opportunities to attend company conferences and professional networking events.
• Potential work-related travel opportunities based on business needs.

Work Environment

This is a full-time, in-person position located in Charlotte, NC. The role requires regular face-to-face interaction with customers and includes customer relations, account enrollment, and direct sales activities.

Apex Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.