Tech-Savvy IT Services Support Specialist
Concentrix
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Job summary
Concentrix in Charlotte, NC is seeking a Customer Service Representative to support IT services and deliver exceptional customer service. You will be a problem solver, a clear communicator, and tech-savvy, ensuring customer satisfaction and a seamless experience with our technology solutions.
The role focuses on handling inquiries, resolving issues, and contributing to overall customer success in a fast-paced, tech-enabled environment.
Responsibilities
- Handle customer inquiries via phone, email, or chat.
- Resolve issues promptly to restore service and satisfaction.
- Maintain thorough knowledge of IT services to assist customers accurately.
Job description
Concentrix in Charlotte, NC is seeking a Customer Service Representative to support IT services and deliver exceptional customer service. You will be a problem solver, a clear communicator, and tech-savvy, ensuring customer satisfaction and a seamless experience with our technology solutions.
The role focuses on handling inquiries, resolving issues, and contributing to overall customer success in a fast-paced, tech-enabled environment.
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