Customer Success & Scheduling Specialist

Rollins, Inc.; Linthicum (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay starting at $20–$25/hr

Medical, dental, vision, maternity & (

Life Insurance

Job summary

Orkin in Linthicum, MD is hiring a Customer Service Specialist to support scheduling and client care. You’ll answer calls, coordinate service appointments, and maintain customer data in a fast-paced team environment. Training is provided, with competitive hourly pay and full benefits.

This is a front-line, growth-oriented role within a trusted pest-control leader. You’ll join a community-focused company that values accuracy, accountability and teamwork, offering opportunities to develop in a

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Schedule appointments for technicians to minimize drive time and distance; propose alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update and maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information

Skills

Communication

Customer service

Time management

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin in Linthicum, MD is hiring a Customer Service Specialist to support scheduling and client care. You’ll answer calls, coordinate service appointments, and maintain customer data in a fast-paced team environment. Training is provided, with competitive hourly pay and full benefits.

This is a front-line, growth-oriented role within a trusted pest-control leader. You’ll join a community-focused company that values accuracy, accountability and teamwork, offering opportunities to develop in a