Customer Success & Sales Support Specialist I

Shapco; Conroe (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Shapco is seeking a Customer Services Representative I to support sales staff by handling quotes and orders and ensuring timely, accurate entry of sales information into ERP/CRM systems.

Qualifications include a minimum of 2 years of sales experience, strong communication, attention to detail, and familiarity with Microsoft Office and ERP software; pre-employment drug testing and eligibility to work in the U.S. are noted.

Qualifications

• Minimum 2 years of sales experience.
• Willingness to learn and receive instruction.

Responsibilities

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed and accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understand and be familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Skills

Sales experience

Communication skills

Attention to detail

Problem-solving

Organization

Reliability

Tools

Microsoft Office

ERP software

Job description

Shapco is seeking a Customer Services Representative I to support sales staff by handling quotes and orders and ensuring timely, accurate entry of sales information into ERP/CRM systems.

Qualifications include a minimum of 2 years of sales experience, strong communication, attention to detail, and familiarity with Microsoft Office and ERP software; pre-employment drug testing and eligibility to work in the U.S. are noted.