Customer Experience & Sales Support Associate I

Custom Pipe & Fabrication Inc.; Conroe (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Sick pay

Vacation accruals

401(k)

Job summary

Custom Pipe & Fabrication Inc. is seeking a Customer Service Representative to support sales staff by maintaining relationships, processing quotes and orders, and ensuring timely data entry into ERP/CRM systems.

You will document communications, verify quotes and orders, and work with ductile iron and pump components, coatings, and standards. A strong emphasis on accuracy, organization, and customer service is essential.

Qualifications

• Minimum 2 years of sales experience and willingness to learn and receive instruction.
• Minimum Associate’s degree, Bachelor’s degree preferred.

Responsibilities

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed and accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understand and be familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Skills

Sales experience

Microsoft Office

ERP software

Customer service

Communication

Attention to detail

Problem solving

Organizational skills

Punctuality

Education

Associate’s degree

Bachelor’s degree (preferred)

Tools

ERP Software

Job description

Custom Pipe & Fabrication Inc. is seeking a Customer Service Representative to support sales staff by maintaining relationships, processing quotes and orders, and ensuring timely data entry into ERP/CRM systems.

You will document communications, verify quotes and orders, and work with ductile iron and pump components, coatings, and standards. A strong emphasis on accuracy, organization, and customer service is essential.